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ShopItUp Canada — Shipping Policy

Effective date: 2026-09-16 · Last updated: 2026-09-16

This Shipping Policy explains how orders placed on the ShopItUp platform at shopitup.ca are shipped or picked up. It forms part of the ShopItUp Canada Terms of Sale and the Terms of Service.

The platform is operated by 2837675 Alberta Inc., carrying on business as ShopItUp ("ShopItUp," "we," "us"). ShopItUp Inc., a Delaware corporation, is a separate company and is not a party to orders on shopitup.ca.

ShopItUp is not a carrier and is not the seller. Each Store is responsible for shipping its orders, including when it uses the ShopItUp Shipping Service to arrange a label.

1. Where Stores ship

Stores on shopitup.ca ship only to addresses in Canada. We do not support shipping to addresses outside Canada.

Some carriers or services may not deliver to certain addresses, such as some remote locations or PO boxes. Available options are shown at checkout.

2. Shipping costs and delivery estimates

Shown at checkout. Before you place an order, checkout shows:

  • the available shipping options;
  • the shipping charge for your order; and
  • an estimated delivery date or range.

Taxes. Shipping charges may be subject to GST/HST or provincial sales tax where tax applies to your order. Any tax is shown at checkout.

Estimates only. Delivery estimates are provided by the carrier or the Store and may vary with carrier volume, weather, holidays, and remote destinations.

Late orders. If a Store does not ship your order, or make it available for pickup, within 7 days after your order is confirmed, ShopItUp may cancel the order and give you a full refund, as described in the Terms of Sale. You can ask us to cancel it by contacting support@shopitup.ca with your order number.

Your legal rights. Nothing in this Policy limits any right you have under consumer protection law to cancel an order that is not delivered within the time required by law.

3. ShopItUp Shipping Service

Some Stores use the ShopItUp Shipping Service. For those Stores:

  • a prepaid, tracked shipping label is created after your payment is confirmed, using the carrier and service shown at checkout. Carriers available on shopitup.ca include Canada Post, Purolator, Canpar, GLS Canada, Intelcom, UniUni, Nationex, UPS, FedEx, and DHL Express. Which carriers and services appear depends on the Store, the parcel, and the destination;
  • you receive tracking details by email and in your order details; and
  • the shipping charge shown at checkout is the amount you pay for shipping. Where ShopItUp buys the label, that charge may include a service charge above the carrier's own price. There is no separate or later shipping charge.

The ShopItUp Shipping Service is a service we provide to Stores. The Store remains responsible for packaging your items, the contents of the shipment, and delivery to you.

4. Stores that ship directly

Stores that do not use the ShopItUp Shipping Service arrange shipping themselves. They will provide tracking where available and must ship within the time described in Section 2.

5. Pickup

Some Stores offer pickup instead of shipping.

Location and hours. Where pickup is offered:

  • the pickup area is shown on the Store's page; and
  • the exact pickup address and instructions are provided in your order confirmation.

Collecting your order. Bring your order confirmation. The Store may ask you to confirm your name before handing over your order. The Store will mark your order as collected when you receive it.

Uncollected orders. If you do not collect your order within 14 days after it becomes available, the Store may cancel it. If the Store cancels it, you will receive a refund of the full order amount.

6. Your shipping address

Please make sure your shipping address is complete and accurate. If a parcel is returned to the Store because the address you provided was incorrect or incomplete, or because the parcel went unclaimed at a carrier location, the Store may either:

  • reship the parcel, with your agreement to pay any additional shipping charge; or
  • cancel the order and refund the item price and applicable taxes. The original shipping charge may be deducted where permitted by law.

7. Lost, delayed, or damaged parcels

Who bears the risk. The Store bears the risk of loss of or damage to your items until they are delivered to the address you provided or you collect them.

Lost or delayed parcels. If your parcel has not arrived within 7 business days after the latest estimated delivery date, contact the Store using the details in your order confirmation.

Damaged items. If your items arrive damaged, contact the Store within 7 days after delivery. Include photos of the item and packaging, and keep the packaging until the matter is resolved.

Parcels marked "delivered" that you did not receive. Contact the Store within 7 days after the delivery date shown in tracking. The Store and the carrier may investigate, and we may ask for information to help.

Carrier claims. Where a label was purchased through the ShopItUp Shipping Service, ShopItUp may submit a claim to the carrier at the Store's request. Any compensation is passed to the Store. A carrier claim does not delay or replace the Store's responsibility to resolve your issue.

If the Store does not resolve your issue. Contact us at support@shopitup.ca with your order number if the Store does not resolve your issue within 5 business days. In some cases, such as non-delivery, we may issue a refund from the Store's funds, as described in the Terms of Sale.

8. Items that cannot be shipped

Some items cannot be shipped, or can be shipped only by certain services, under carrier rules. Examples include:

  • lithium batteries;
  • aerosols; and
  • flammable or other dangerous goods.

Stores are responsible for complying with these rules, under Section 4.3 of the Seller Agreement. Our Prohibited and Restricted Items Policy lists the items that may not be listed at all, and Section 1.3 of that Policy covers items that cannot be shipped. Some items may be available for pickup only.

9. Returns

Return shipping is governed by the Store's Return Policy, shown on the Store's page and at checkout. See the Terms of Sale for how refunds are processed.

10. Your information

To ship your order, we share your name, shipping address, and contact details with the Store and, where applicable, with the carrier and our shipping label provider. See our Privacy Policy for details.

11. Changes to this Policy

We may update this Policy from time to time. The version in effect when you placed your order applies to that order.

12. Contact

ShopItUp (2837675 Alberta Inc.) 5-5034 49 Street, Olds, Alberta T4H 1H3 Email: admin@shopitup.ca

ShopItUp™ is a trademark of 2837675 Alberta Inc.